Legal

Shipping Policy

Last updated: 1 November 2026 · Perfect Physique Nutrition

1Free Shipping

Shipping is free on all orders, within India and to supported international destinations, with no minimum order value. The product price you see at checkout is the price you pay for the goods, and no shipping fee is added. Free shipping does not include import duties, customs charges or local taxes at the destination (see Section 6).

2Order Confirmation & Processing

• An order is confirmed only after our team verifies availability on WhatsApp and your payment is received and verified.
• Confirmed orders are dispatched within 1–2 business days of payment verification. Sundays and public holidays are not counted.
• Orders placed in high-demand periods or sale events may take longer to process.
• We may cancel any order for stock, pricing or payment issues. In that case, any amount already paid is refunded in full.

3Estimated Delivery Time

These are estimates, not guarantees. We are not liable for delays caused by courier partners, weather, strikes, natural events, remote-area restrictions, customs clearance or other circumstances beyond our control. Delays alone do not entitle you to a refund or compensation.

4Tracking

Once your order is dispatched, we share the courier name and tracking number on WhatsApp and/or email. Please track your parcel and be reachable on the mobile number you provided during delivery.

5Address Accuracy & Failed Delivery

• You are responsible for giving a complete and correct address, PIN/ZIP code and a working mobile number. We are not liable for non-delivery or misdelivery caused by wrong or incomplete details.
• Address changes are possible only before dispatch. Request them immediately on WhatsApp.
• If a parcel is refused, left unclaimed, or returned to us because of an incorrect address, repeated failed delivery attempts or an unreachable customer, the order is treated as a customer-side failure. We may re-ship at your cost, or refund the product price after deducting the actual forward and return shipping costs incurred.

6International Orders & Customs

• You are responsible for checking that dietary supplements are legal to import into your country.
• Import duties, VAT, GST, customs fees and clearance charges are payable by you and are not included in our prices. If the courier or customs office asks for them, please pay promptly to avoid storage fees or return.
• We are not liable for goods held, delayed, seized, destroyed or returned by customs or other authorities. Orders held or returned for these reasons are not eligible for a refund of the product price.

7Ownership & Risk

Ownership of, and risk in, the goods passes to you when the parcel is delivered to the address you provided (or handed to you, your representative or a person at that address). Please inspect the outer package at the time of delivery.

8Damaged on Arrival: Our Customer Protection

We pack every order carefully, and if your product arrives damaged, we make it right. Because we cannot inspect a parcel once it leaves us, every damage claim must be supported by an unboxing video. This protects honest customers and keeps our prices low.

How to record a valid unboxing video

1. Do not open the parcel before you start recording. Start the video with the parcel still sealed, exactly as delivered.
2. Show all sides of the sealed parcel and the shipping label clearly, with your name, address and tracking/AWB number readable.
3. Record one continuous, unedited video while you cut open the parcel. No pauses, cuts, filters or screen recordings.
4. Show the product coming out, then rotate it slowly to show every side, the seal and the damage. Show the batch number on the tub as well.
5. Send the video, plus 3–4 clear photos of the damage and outer packaging, to us on WhatsApp with your Order ID, within 48 hours of delivery (72 hours for international orders). Keep the product and all packaging until we confirm.

We cannot accept a damage claim when:

• There is no unboxing video, or the video is cut, edited, paused, incomplete or does not show the sealed parcel and label at the start.
• The parcel was opened, or the product removed, before recording began.
• The claim is reported after the 48-hour (India) or 72-hour (international) window.
• Damage was caused after delivery, for example by handling, spillage, heat, water or the customer's own use.
• The only issue is a minor cosmetic dent or scuff on the outer carton with the tub, seal and product intact.

We review claims within 2 business days of receiving complete evidence. We may ask for additional photos or for the damaged product to be returned for inspection, at our cost.

9Lost or "Delivered but Not Received" Parcels

If tracking shows delivery but you have not received the parcel, tell us within 48 hours. Please also check with neighbours, building security and family members. We will raise a claim with the courier, and any replacement or refund depends on the outcome of the courier's investigation.

10False Claims & Misuse

11Contact Us

For shipping questions or damage claims, message us on WhatsApp at or email . Please always quote your Order ID.

Perfect Physique Nutrition ·

Nothing in this policy limits any rights you have under applicable Indian consumer protection law.

Legal

Return & Refund Policy

Last updated: 1 November 2026 · Perfect Physique Nutrition

1When We Accept a Return or Refund

Returns, replacements or refunds are available only in these cases, and only if reported on time with the required proof:

• Damaged in transit: the product arrived damaged or leaking, supported by the continuous unboxing video described in our Shipping Policy (Section 8).
• Wrong product delivered: you received a different product, size or flavour than the one you ordered, shown in the unboxing video.
• Sealed product defect or expiry: the product is sealed (tamper seal intact) but defective, or past its best-before date at delivery, shown in the unboxing video and with the batch details visible.

You must report within 48 hours of delivery (72 hours for international orders) by WhatsApp, quoting your Order ID and attaching the video and photos. Claims made after this window cannot be accepted.

2What We Do Not Accept

• Any product that has been opened, whose seal is broken, or that has been partly used, including opened products you did not like.
• Change of mind, ordering the wrong item, or no longer needing the product.
• Dislike of taste, flavour, texture, sweetness or mixability. Please read the product details before ordering.
• Results-based complaints. Individual results depend on training, diet and lifestyle, and we do not guarantee any outcome.
• Reactions or allergies. The product contains milk and milk products. Please read the ingredient list before purchase. If you feel unwell after use, stop using it and consult a doctor.
• Products damaged by improper storage, heat, moisture or handling after delivery.
• Claims without the required unboxing video, or with an edited, incomplete or unclear video.
• Orders refused at the door, left unclaimed, or undelivered because of wrong address details (see Shipping Policy, Section 5).
• Orders held or seized by customs, or import duties and taxes paid by you.

3Your Choice on Approved Claims

If we approve your claim, you can choose a free replacement of the same product or a full refund of the price paid for the affected item. We cover all related shipping costs. If the product is not available to replace, we will refund you.

4How to Request

1. Message us on WhatsApp within the reporting window with your Order ID, name, unboxing video and photos.
2. We review your evidence within 2 business days and may ask follow-up questions.
3. If approved, we confirm your replacement or refund. If a return is needed, we give you a return authorisation and arrange the pickup ourselves.

Do not ship anything back without our written authorisation. We are not responsible for parcels sent back without approval, and these will not be refunded. Approved returns must contain the product, all original packaging and the batch label. We may waive the return of a product where the evidence is clear.

5Refunds

• Approved refunds are processed within 5–7 business days of approval (or of receiving and inspecting the returned product, where a return is required).
• Refunds go to the original payment method (UPI, bank transfer, card or wallet). Your bank or payment provider may take extra time to credit the amount.
• The refund is limited to the price paid for the affected product. Shipping is free, so there is no shipping amount to refund.
• Where a replacement is chosen instead, no refund is paid.

6Order Cancellation

You can cancel an order before it is dispatched by messaging us on WhatsApp, and we will refund any amount paid in full. Once an order has been dispatched, it cannot be cancelled. Refusing delivery of a dispatched order is treated as a customer-side failure (see Shipping Policy, Section 5).

7Fraud & Misuse

8Governing Law

This policy is governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra, subject to any non-excludable rights you have under applicable consumer protection law.

9Changes to This Policy

We may update this policy from time to time. The version published on our website when you place your order applies to that order.

10Contact Us

Message us on WhatsApp at or email . Please always quote your Order ID.

Perfect Physique Nutrition ·